At WEXFORD.PK, customer's satisfaction is our priority. This Refund & Return Policy outlines when and how you can request a return or exchange.
Eligibility for Return & Exchange
Damaged or Incorrect Products
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If you receive a damaged product or the wrong item, you are eligible for a free return or exchange.
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Simply contact our support team via WhatsApp or email at wexfordofficial@gmail.com within the allowed timeframe.
Customer-Initiated Exchange
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If you wish to exchange a product for personal reasons (such as size or style), the exchange is allowed.
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In case of return & exchange, the customer shall be liable to pay the delivery charges of both, (dispatch and return shipments).
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Refund Deduction:
For returns or exchanges, a 500 PKR deduction will be applied to cover processing and restocking.
Conditions for Return
Return Requirements
To qualify for a return or exchange:
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Shoes must be unworn.
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Must be returned in their original packaging.
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Proof of purchase (such as order number or receipt) is required.
Return Window
Timeframe
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You must notify us of a damaged or incorrect product within 5 days of delivery.
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Requests made after this period may not be accepted.
Refunds
Refund Options
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Refunds are only applicable if a product is unavailable for replacement.
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Otherwise, we offer a product exchange or store credit.
How to Request a Return
Step-by-Step Process
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Contact our support team via WhatsApp or email at wexfordofficial@gmail.com.
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Share your order number and the reason for return.
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Our team will guide you on the return process.
